CLIENT FAQ
Q: How does ATS Reliance screen candidates?
A: Our recruiters interview each potential ATS Reliance consultant prior to referring him or her to any of our clients. This is a key step in evaluating the candidate’s technical abilities and business knowledge, as well as his or her professionalism, communication skills, and interpersonal skills. As part of the in-house interview process, each applicant fills out a comprehensive skills questionnaire and submits a current resume that is scanned into our database. We use this interview to better understand the individual’s technical experience, skill level, and work ethic, so that we place the candidate in the job best suited to his or her background. We perform customized technical testing and background checks.
Q: What is the average response time a customer can expect when requesting resources for a given requirement?
A:
ATS Reliance guarantees that every candidate submitted is pre-qualified with regards to available start time, available interview times, travel requirements, and rate. We can submit several qualified candidates within 24-48 hours.
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Q:As a hiring manager, why should I use ATS Reliance over other agencies?
A: Because of our strong presence in the marketplace ATS Reliance secures the top people in the industry. Many of our contractors are long standing professionals that we have worked with for many years. Secondly, ATS Reliance approaches global businesses from a local focus so all clients are given a dedicated Account Management team to build a program for their unique needs.
Q: What is involved in your recruiting process?
A:
Our account representatives work closely with hiring managers prior to and during the search process to:
- Build a complete understanding of the client’s needs, including technical requirements, start date, duration, and financial parameters
- Work in a manner which is comfortable to client personnel, and adhere to client administrative procedures
- Identify appropriate candidates in conjunction with ATS Reliance recruiters
- Provide managers with resumes of prospective candidates
- Arrange suitable interview times
- Negotiate the terms and conditions of the contract
Q: What kind of invoicing can I expect?
A: ATS Reliance handles all billing and payroll functions internally. We are able to generate invoices that accommodate our customers’ individual requirements. For example, invoices can be generated by department or for the entire company on a weekly basis and are net due upon receipt. Additionally, multiple employees may be combined on one invoice or billed separately. Invoices are always accompanied by signed time sheets. If a company has specific needs that do not fit within our standard billing process, ATS Reliance will try to accommodate those needs.
ATS Reliance also offers expanded EFT (Electronic Funds Transfer) services, which includes both electronic billing and electronic payment options. These services reduce data entry, eliminate paper, and improve accuracy, resulting in cost efficiencies and improved customer service.
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